Patient News

Practice Newsletters
Need help with your muscle or joint problems?

The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:

  • Lower back pain
  • Back and leg pain
  • Neck pain
  • Shoulder pain
  • Ankle pain
  • Knee pain
  • Soft Tissue Lower Limb pain
  • Hip pain

You can self-refer to the app by clicking on this link

Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.

You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.

If you develop another condition, select your new condition from within the app and it will be added to your account.

Remote Monitoring
26 Jan, 2023

Remote monitoring is a means of using technology (such as apps) to monitor patients' health with the support of our dedicated team of professionals. 

Information provided by the patient is used to assist in decisions around their care and viewable to those who need to see it.

Patients will answer a set of questions specific to their need or condition using an app on a smart device (e.g. mobile or tablet). The answers to those questions will be sent to the dedicated remote management team who monitor the readings and symptoms and will contact the patients if they need support.

Service Hours: 8 AM-6 PM MON-FRI.

If patients submit data outside of these times and an Alert is triggered, they will be contacted by EBPC out of hours to determine if any intervention is necessary.

Please see the information leaflet for more information.

Worried about Strep A or Scarlet Fever?

Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.

Podcast on Strep A with Dr Sabina Shaik

Please listen to the podcast here.

Help us help you get the right urgent care and support
15 Jun, 2022

Frimley Health has launched a new electronic patient record system that is affecting the Accident and Emergency (A&E) departments at Wexham Park and Frimley Park Hospitals. Safety remains paramount, so please be patient with the staff. Waiting times are likely to be longer than usual. 

Unless it’s an emergency remember there are lots of alternatives for you to make use of:

  • Visit your local pharmacy
  • During the day contact your GP practice via online consultation or phone
  • Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
  • For minor injuries, such as sprains and strains, suspected broken limbs, or minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell or the High Wycombe Urgent Care Centre – open 8 am-8 pm 7 days a week.

Anyone with a life-threatening condition should call 999. Help us to help you by seeking alternatives to A&E where it is safe to do so.

Healthier Together

Healthier Together is website used by the Frimley ICS for helping parents (and clinicians) with advice on all aspects of health and illness for children including navigating services. Please can you add this to our website (& Mag Hse if they do not already have it)

Home :: Frimley HealthierTogether (frimley-healthiertogether.nhs.uk)

Waitrose Vaccination Spring Boosters

The Spring booster campaign has been given the green light to go-ahead starting next week from Monday 21st March.
You will be eligible if you are:-

  • 75 years and over - as at 30th June 2022
  • or 12 yrs+ who are immunosuppressed

It must be 6 months* since your last vaccination and 28 days since a positive Covid-19 diagnosis. 

*Some immunosuppressed patients who are eligible for the Spring Booster may be called earlier than 6 months to align all boosters. 

Eligible patients will be contacted in order as they become eligible so please wait to be contacted. 

All eligible patients will be contacted either by telephone or email, or via a text message from which they can book online directly.   

Limited appointments will be available via the NHS National Booking System. 

This applies to patients from Binfield Surgery, Sandhurst Group Practice, Great Hollands Medical Practice, Waterfield Practice, Easthampstead Surgery, Ascot Medical Centre, Green Meadows Surgery, Kings Corner Surgery and Magnolia House, Forest Health Group and Gainsborough.  

Increasing Demand at Emergency Departments

The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111.

Watch Video.

Your local NHS is here for you this festive season

While we continue to work in different ways to support the NHS response to coronavirus, there are a number of healthcare services here to support you. It’s important that you know where to turn when you or someone you care for needs during the upcoming bank holidays. 

As demand for NHS services increases, particularly when services are under considerable pressure, it is important that you are seen and supported by the appropriate service for your health concern.

Be prepared: Order and collect repeat prescriptions

Ordering and collecting any repeat prescriptions early ahead of the Christmas and New Year weekends and bank holidays when some GP practices and pharmacies will be closed. 

Details of local pharmacies that will be open during the bank holiday can be found here: https://www.england.nhs.uk/south-east/our-work/pharmacy-opening-hours/

Here is what’s open over the festive break

Worried about the health and wellbeing of a child 

Unsure if you should stay at home with a sick child or need to see someone? 

Visit the NHS Frimley Healthier Together website. Designed by local experts the website provides support to parents and carers to help them manage a range of common childhood illnesses. 


Mental health support

We understand it is a difficult time for many. If you are feeling worried about your mental health there are number of services available, visit Mental Wellbeing | Frimley Health and Care. 

If you are in a mental health crisis, you call 111 or text Shout to 85258. Shout is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. 


Pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains. If symptoms suggest it’s more serious, they will ensure you get the help you need.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

For convenient support close to your home – think pharmacy. 

Think NHS 111 

If you need urgent medical help, think 111 first. NHS 111 is available on the phone and online 24/7 at https://111.nhs.uk/ and can direct you to the right service at the right time 

Minor Injuries

The Minor Injuries service at the Bracknell Healthspace, London Road, Bracknell, RG12 9RT, can help with a range of minor injuries such as sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings. 

Open every day from 8am to 8pm including Christmas Day, Boxing Day, Bank Holiday Monday and New Year’s Day. X-ray services are available 6 days a week (Sunday to Friday’s, not available on Saturday’s).

Dental care

If you think you need urgent dental  treatment, call your regular dentist. If you cannot contact reach your dentist or you do not have one, use the NHS 111 online service. If you need an appointment, this will be arranged at an urgent dental care centre.

Emergency Department or calling 999

Only for very serious or life threatening situations. This includes: 

  • loss of consciousness
  • a sudden confused state
  • fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions (anaphylaxis)
  • severe burns or scalds
  • stroke
  • major trauma such as a road traffic collision
  • feelings of self-harm or suicide

Less severe injuries can be treated at the minor injuries service at Bracknell Healthspace, London Road, Bracknell, RG12 9RT. If you’re unsure remember to think NHS 111.

Covid-19 Booster Vaccination - Update 13th Dec 2021

The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.

As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.

The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.

The national booking service will then open up to everyone aged 18 and over from Wednesday this week.

The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins

GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.

Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.

We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.

Patient Access Emails

EMIS Health have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.

They would like to share the following guidance from Patient Access:

  • EMIS Health advise users of Patient Access to check the name and email address of the sender; all emails from Patient Access will come via an email address that ends in @patientaccess.com.
  • EMIS Health advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
  • EMIS Health strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
  • Email addresses used to register for Patient Access account are secure. They do not share any data and no data is ever saved or stored on any device you use to access Patient Access.
Information for patients vaccinated abroad or home countries

The NHS Vaccine Resolution Centre has now gone live for those who have received COVID vaccinations abroad. This is accessible through dialling 119. Where a patient has received their first vaccine dose overseas, but needs their 2nd dose in England they should approach a walk in/pop up service or contact our local vaccination site on 01344 233300.

Patients registered with an NHS England GP whose COVID vaccinations were administered in the home countries, i.e. Northern Ireland, Wales or Scotland should find they now automatically appear on English NHS records. This will enable them to book a second dose in England through the National Booking Service, if they wish, and to access the NHS Covid Pass.

For all vaccine queries, please call 119, please do not call your GP Practice.

Flu Vaccinations and COVID Boosters 2021/22

Magnolia House Surgery purchases flu vaccines on your behalf and these vaccines are being distributed to our patients via our federation Berkshire Primary Care (BPC) at the Waitrose Vaccination Site for this year (postcode RG12 8FB). We are working closely with BPC and our neighbouring Ascot Practices to roll out an efficient and safe Flu and Covid booster vaccination programme for all our patients. 

All eligible Flu vaccine patients (over 65 years of age or under 65 with a pre existing health condition Flu vaccine - NHS (www.nhs.uk)) can now book their Flu vaccine directly at the Waitrose Vaccination Site (most of our patients will already be familiar with the site from receiving their initial COVID vaccinations). 

Where possible patients will be offered a co-administration of both the Flu jab and COVID booster.  Covid boosters can only be given 6 months after the second Covid vaccination (or 8 weeks if you are immunocompromised).  

Patients who are not yet eligible for their COVID booster are still encouraged to book for their Flu vaccine and then return for the Covid booster once eligible. 

You can contact Berkshire Primary Care (BPC) to book directly on 01344 233300 or contact Magnolia House Surgery who can book your appointment 01344 637800.

To check if you are eligible for either the Flu and/or COVID booster vaccination please visit:

Flu vaccine - NHS (www.nhs.uk)

GOV.UK: flu vaccination: who should have it this winter and why

Coronavirus (COVID-19) booster vaccine - NHS (www.nhs.uk)

Latest News on Sunningdale Health Hub (Lynwood)
29 Apr, 2022

Please read the latest update on the Sunningdale Health Hub here.

Infection prevention control guidelines to remain in place

The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.

Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.

Read the infection prevention control guidance for further details.

Coronavirus (COVID-19)

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

GOV.UK: coronavirus – guidance and support

Government information and advice.

Immunisations for School Age Children

With regard to children    who have missed or not completed their course of immunisations    provided by the school, e.g. Tetanus and HPV Vaccine, please note that   these are not provided by your GP surgery. The schools immunisation   programme will provide a catch-up service for children affected due to   Covid-19 measures when the schools restart.

Childhood Immunisation Clinics

We will continue to run these at  Magnolia House on a Monday morning and Thursday afternoon, as it is vital that the routine vaccinations are given as near as possible to   the advised programme.  To reassure you, we will be making this as   safe as possible for patients and staff. Attendance at appointments is   limited to one parent per child during this period. 

Prescription Requests

We are experiencing very high levels of phone calls relating to prescriptions and medication queries.  We are unable to accept repeat medication requests by phone or email. Please download the NHS App to order your medication. You can also post your request through the surgery letterbox. Please visit our Prescriptions page for more details.

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